Fawad Ahmad

ADT - COO and CCO

Fawad Ahmad oversees operations, customer experience, and transformation at ADT — a company protecting over 6 million homes and businesses with more than 150 years of brand trust behind it. As ADT moves deeper into AI-powered security and intelligent customer service, Fawad is navigating what large-scale enterprise AI deployment looks like in a category where failure is never an option. His perspective bridges the C-suite vision and the operational reality of getting AI to work at the scale that actually changes the business.